100% Customer Satisfaction Guarantee
Free shipping on orders S65+
2-Year Warranty
We stand behind our craftsmanship. If your jewelry has a manufacturing defect within 5 years of purchase, we'll make it right — by repairing it, replacing it, or issuing store credit, at our discretion. Read More
Store in a cool, dry place and avoid contact with harsh chemicals.
In stock items ship same or next business day. Personalized items are hand designed, crafted then shipped in 6-10 days.
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All orders are shipped in complimentary, gift‑ready packaging—with no pricing info or printed receipts. A digital receipt will be emailed directly to the purchaser. Throughout the year we are transitioning from boxes to more eco-friendly and reusable fabric pouches. Your order may arrive in either packaging style.
Shop with confidence at Customjewels with our 30-day return policy for all non-personalized items. While personalized pieces are crafted just for you and are non-returnable, your satisfaction is our priority. If you're not completely happy, contact us at support@customjewels.com, and we will make it right.
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